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I recently purchase a Randall hunting knife from Kraft Auctioneers. I paid for the knife and they sent my call to shipping.

The woman in shipping informed me because they had two huge auctions that past weekend and it could be weeks before they could ship the item. I explained the item was a gift for a young man who was being deployed in mid May to the Marines. I asked if there were any suggested alternative shippers available and she informed me they do their own shipping. That is an issue because there is no competition.

I then called the local UPS office and asked if they could pick up the item and expediate it. The gentleman there informed me he did not do business with them because they had issues in the past. That is a huge red flag. I also noticed the Twitter page for the firm has been canceled.

Another red flag!

I then called back to the auction house and spoke to the office manager. I informed her that UPS was not willing to pick up at their location and I asked for other alternatives. She offered no other shippers. I explained the situation with the young Marine and she then suggested I should buy the knife from Amazon since they have thousands of employees.

I explained I had actually called the Randall Knife Company to place an order direct and they re back ordered seven years. She then went on to say I should just ship it to his first duty station. Incredibly rude.

I have bought hundreds of thousands of dollars on the Live Auctioneer platform and these are the rudest and most unaccommodating people I have ever spoken to over the years. .

User's recommendation: My recommendation to anyone shopping Kraft Auctions is BEWARE! They are arrogant and unaware of the concept of customer service. They live in a dream world where they tink just because they had a busy weekend, the customer should be prepared to wait until they get around to your order. It is a true sense of entitlement. Live Auctioneers should not allow any auction house to not have numerous alternate sources for shipping. In addition Live Auctioneers should not allow these huge auctions to happen with auction houses that do not have sufficient staff. Kraft Auctions is a great example of a company not ready for a national platform.

Preferred solution: Deliver product or service ordered.

Location: Dallas, Texas

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