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Probably one of the MOST difficult sites to deal with. Absolutely no customer service. It is a fun site when everything works porperly but when you need help fixin g a problem, you CAN NOT speak to anybody and several email attempts go unanswered. Even writing this...
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#1359315
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Good morning, I am reaching out to you as a point of contact, with regards to an invoice that I have received for a ring that I did not and would not have purchased. The invoice is from Prestige Auction house #2403318, for a Rose gold ring. Firstly, I would never buy...
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#1351401
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You can't get to speak to a live person. Computer errors, on their part occur very often and no one has the ability to correct them. They are temporarily repaired but then, the same things continue to happen. (A good part of the time, I do not receive "OUTBID"...
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2.4
I didn't like
  • Poor customer service
#1347371
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Live Auctioneers - Big question mark

So the morning after in submitted my credit card for bidding approval I got a call that someone was using my card. Coincidence? I think not. But hey, it was declined. And card was canceled. Humph.
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Usability
Value for money
Warranty
Website
#1345603
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Live Auctioneers - Customer satisfaction

I was trying to sell my sons antiquities and they assured me they would help..I spent hours taking pictures and filling out a spreadsheet. Then nothing. I emailed, called and called. I was assured they would get a hold if me. Right. There service is terrible.
1.1
Details
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Service Scheduling
Staff
Tracking Tool
Usability
Value for money
Warranty
Website
#1345384
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Live Auctioneers - Purchased ring with falsified report

Call went to voice message.
2.1
Details
Advertised vs Delivered
Delivery Service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Turnaround Time
Usability
Value for money
Website
#1341849
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Let's start with a phone number. Try calling the main line and you'll see what I mean. It's a scam "survey" to get you to buy insurance. And then it hangs up on you. If you purchase something and there is a shipping problem, the company will not back you up. You are on...
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#1337088
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Live Auctioneers - Buying experience nightmare

From double invoices on my credit card, 188 dollars to ship a 30 dollar package 150 miles. 3 weeks to deliver of a 5 thousand dollar item.. Totally different experience then 5 years ago at 25 % ! Never will i buy let alone sell using this company. Hopefully the item will arrive undamaged.
#1327007
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I have tried to contact you for threee weeks! There is NO contact phone number on your main page and your live chat doesnt really exist. I was the high bidder and won several items in the July 7, 2018 Heritage Auction Summer Extravaganza (?) or some name like that....
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1.3
I didn't like
  • Zero customer service
#1312065
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Contact Live Auctioneers

Mailing Address:
Live Auctioneers LLC
220 12th Avenue 2nd Floor
New York, New York 10001
United States
Phone:
(212) 947-4428
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Would not accept password. Had several reset emails sent, but not successful in changing password. Each time get message code note correct? Did not receive any email with a reset code.
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Anonymous
LiveAuctioneers Support1

We appoligise for the inconvenience. Is your issue resolved? If not please provide your email contact and I will message you directly. You may contact us 24 hours a day 7 days...

#1308368
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